14-day refund window
You may request a full refund within 14 days of any charge. This applies to your first payment after a trial ends and to every subsequent renewal. No questions asked.
How to request a refund
Email support@snap-expenses.com with the email address on your account. We aim to process refund requests within 3 business days. Refunds are issued to the original payment method.
After 14 days
Refunds are not available after the 14-day window. You may still cancel your subscription at any time from Settings. When you cancel, your paid features remain active until the end of the current billing period. Your data stays accessible and exportable after you return to the free plan.
What happens to your account
If a refund is issued, your account reverts to the free plan immediately. Any data you created while on a paid plan remains yours — you can still view and export it, subject to free-plan limits.
Free plan
The free plan has no charges and therefore no refunds. If you believe you were charged in error, contact us and we will investigate.
Massachusetts consumer rights
This policy does not limit any rights you may have under Massachusetts consumer protection law (M.G.L. c. 93A). If you believe a charge was unfair or deceptive, you may contact us or file a complaint with the Massachusetts Attorney General’s Office.
Contact
Refund questions? Email support@snap-expenses.com.